CodeCanyon refunds, am i protected as buyer?

I’ve just been refused a refund by the author of a crappy piece of work with huge undocumented costs ($450/month api license) .
But what happens now? Is Codecanyon helping me? How am i protected here?
I have no idea how to proceed…

Martin

Please open a Help ticket at the Envato Help & Support Center if you haven’t done so already. They should be able to help.

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