Code problem

I have bought OnAir2, I enter the correct code, but this message pops up: “Error: your purchase code is already in use on another website, contact our helpdesk to reissue the license.”
I used to have OnAir2 on another website, I deleted the plugins, but this code still pops up
How to solve this problem?
Kind regards
Richard

You will need to contact the the plugin Author.

How to contact an author to get support or for any technical query:

Thanks

Hello, I have a problem with OnAir2 activation.
A year ago I had this package loaded on another site, now I want to activate it on another site and I can’t. When I enter the code, this message pops up:
“Error: your purchase code is already in use on another website, contact our helpdesk to reissue the license.”
I note that I no longer have it on that page, and I want to activate it on the new one, what should I do to make the activation successful?
How to get a new code?

envato market purchase code is unique and one time generated for each purchase. The code can’t be regenerate. You have to contact the author and have to request them. license registration process maintained by the author. Also please note that each purchase code is valid for a single end product. Thanks

Where is the login page to where the contact author is? I can’t see any tab anywhere in my Envato account.

Hi @horses99,

You will need to logged in Envato market (like themeforest, codecanyon, etc.)

Then please check my above reply: How to contact an author :point_up_2:

Thanks