I am trying to figure out how would be able to fix a video template that is not working. I mean I looked everywhere to find someone I could email this to so it could be fixed, but seems like there is no such thing. The only reason why I paid the monthly fee was to get this video and it isn’t working. Is there someone that can help?
You can try to submit request to Envato Elements Help Center - https://help.elements.envato.com/hc/en-us/requests/new
Also try to find the author of that template on Videohive and contact him.