Claue theme error on fresh magento2 install

Envato Customers Web and Code
#1

Hello envato users and @ArrowHiTech support,

I installed a fresh magento 2.4.0.
Tested it out and everything was working fine.

Then I bought Claue theme from ArrowHiTech and i installed it step by step from their guide on fresh magento.
The theme looks fine, but when i try to go to Admin -> Catalog -> Products or Categories i get a blank page with an 500 error.
Before installing theme this page was working and i was able to add/remove products or categories.

unknown
unknown960×416 31.5 KB

I tried to search it on google and the only advice i found was to contact theme support so here i am writing this topic, maybe someone else had the same problem.
I would appreciate any help, thank you.

#2

Hi @Kallenn,

Did you open a support ticket on our support system ?
If yes, please provide your ticket ID.
If not, please create a ticket here: https://arrowhitech.ticksy.com/
Our developer will check and help you resolve.

Best regards,
ArrowHiTech

#3

Hi @Kallenn,
Same problem here. Did you get it fixed? Please give me a solution.
I have raised a ticket two days back, but the support page https://arrowhitech.ticksy.com/ is not loading now. I am so desperate trying different versions of magento and nothing works. Please help me.

#4

Hello,

Our support system is still working normal, please try to access again

Thanks and have a good day

#5

These theme is useless witrh one word. WHen you write something they said did you open ticket. When you open ticket you never get answer. Unless you write here or the theme commenst section. Terrible support. Lots of wrong things about theme. The theme has missing feature as they advertise.

Soon I will prepare youtube video about the theme and all the errors, missing features and everything wrong about it.