Claim to codecanyon

I bought a support renewal for a plugin and it doesn’t work. How can I claim it from codecanyon ? I can’t find any place to do it. Thank you.

Hi

You can request a refund here.

Thanks

You can always open up a refund regarding this product at the link below:
https://themeforest.net/refund_requests/new?_ga=2.232445663.1531660677.1595023722-507454002.1592194070