Claim against author (removed)

Envato Authors ThemeForest
#1

I bought a theme in THEMEFOREST.net from this man (removed) couple years ago and he abandoned it even though it was a popular one. 2 days ago I wrote to him and with no shame he tells me that he does not give more updates because is too old. I am having problems with WIDGETS and (removed) in a bad manner avoids responsibility as author.

This is my web site https://alphatech.us/ , it is great theme but (removed) quits with no reason the fixing of errors.

I WANT MY SITE TO BE FIXED and that you make this author responsible por what he sells through you.

#2

Unfortuantley envato do not own the themes sold on TF and therefore, beyond removing items, they cannot guarantee the lifespan of items (it’s in the T&Cs), or ‘force’ authors to do anything, espeically after several years and outside of your support period.

You can probably find/hire a freelancer at www.studio.envato.com to try to help fix it.

#3

Hello Charlie thanks, yes your solution is great. Whom do you recommend and how much cost it?

#4

I just went into this address but cant find in menu the process to hire one. Can you guide/assist me?

#5

there are several - someone like @ki-themes spends a bit of time in these forums and is a proven author themselves so there is evidence of their ability.

They both have a profile on envato studio https://studio.envato.com/users/ki-themes

#6

Thanks a lot, I will writte to them. In the other hand, I want author Kayapati to refund my money, how do I proceed, through you?

#7

You will not get a refund for an item purchased years ago. This wouldbe outside of scope.

#8

Thanks so much dear Charlie for your valuable help. I already wrote to ki-themes. On the other refund topic, its ok, I will proceed some other way.

have a nice weekend.

#9

I’d be happy to help you on this project. Thanks @charlie4282 :slight_smile: