Cintiq Pen Pressure Problem


#1

Hey guys maybe you can help me, I got the new Cintiq 13 HD and it’s amazing but it has a problem that anybody seems to solve: It appears to be a ‘classic’ problem with Photoshop and Wacom Tablets, but I just can’t find a solution that helps me.

http://fc06.deviantart.net/fs71/f/2012/318/f/d/cintiq_pressure_test_by_nosidda-d5kztxv.png

every once in a while, randomly, it makes a full straight line, that’s very annoying


#2

Do you actually mean that it creates lines as if you were pressing the shift ? Because i always got that issue once in a while with my tablet but i just figured it was because its a cheap tablet (not Wacom).


#3
Giallo said

Hey guys maybe you can help me, I got the new Cintiq 13 HD and it’s amazing but it has a problem that anybody seems to solve: It appears to be a ‘classic’ problem with Photoshop and Wacom Tablets, but I just can’t find a solution that helps me.

http://fc06.deviantart.net/fs71/f/2012/318/f/d/cintiq_pressure_test_by_nosidda-d5kztxv.png

every once in a while, randomly, it makes a full straight line, that’s very annoying

I still don’t know much about these tablets but you can try contacting Sergio since he has a cintiq too
Or contact wacom support . Although you should try Sergio first as he must faced a problem like this before .
Good luck .


#4

Looks like driver problem between Wacom and Photoshop, but it’s a quite an old problem, still not solved completely maybe?

Maybe having a powerful Video Card and Ram solve the problem since I noticed my pc get slower while bugging. Here a sample video of my same problem:


#5
Giallo said

Looks like driver problem between Wacom and Photoshop, but it’s a quite an old problem, still not solved completely maybe?

Maybe having a powerful Video Card and Ram solve the problem since I noticed my pc get slower while bugging. Here a sample video of my same problem:

Did you try what Mr Mauganda suggested in the comments ?


#6
Giallo said

Looks like driver problem between Wacom and Photoshop, but it’s a quite an old problem, still not solved completely maybe?

Maybe having a powerful Video Card and Ram solve the problem since I noticed my pc get slower while bugging. Here a sample video of my same problem:

Definetly not the same issue i have, mine is literally straight lines from point A to B, but its very rare, this issue seems to even increase the brush size and appears with quite some frequency, seems many people do have it while others never did, i would highly suggest you to get an exchange while you just bought and hope the next one is okay. A quick search and you see people with all sort of OS and Cintiqs complaining about it, so i believe its an hardware issue. Goodluck


#7

Try this :

Adobe Support was able to help me with this. (Thanks Mr. Ganesh)
Exit out of photoshop
Go to C:\Users\YOUR*USERNAME\AppData\Roaming\Adobe\Adobe Photoshop CS6
and rename the folder “Adobe Photoshop CS6 Settings” to "Adobe Photoshop CS6 Settings_OLD"
Then restart photoshop, and the random loss of pressure sensitivity goes away! Only thing that worked for me.
ansiaaa

Posts: 56
Joined: Fri 29. Jun 2012, 22:18


#8

Hey guys thank you for the support. I’m still trying, my last hope is exactly what TwistedDNA wrote, I did find that one too.

The conclusion is:

  • This pressure bug problem happens with any Cintiq with Photoshop and Windows since 2012, on many different PCs
  • The Cintiq seems to work fine with Corel Painter
  • No problems with Macs as far as I read, mostly Windows.

Thanks for helping guys.


#9

didn’t work. I’m having success with this trick, by the way Cintiq don’t work very good on Windows

http://www.dave-co.com/gutterzombie/viewtopic.php?f=5&t=12654


#10
Giallo said

didn’t work. I’m having success with this trick, by the way Cintiq don’t work very good on Windows

http://www.dave-co.com/gutterzombie/viewtopic.php?f=5&t=12654

Doesnt work good on Windows because of this issue or there is something else going on ? By the way i saw people complaining about this on posts from 2008 and even to intuos 4 tablets, so this goes way back. But if this works at 9/10 like they say, its better than nothing.


#11

that bug is huge, to work with is very annoying… I’m a bit sad the problem isn’t solved yet for me, while other lucky people seems to not have problems. Anyway I found some tricks to reduce this bug to the min. damage while working…is ok but not what I was expecting. I made this for fun, he’s angry:


#12

Do you get the same problem if you try it in CS5 ?


#13
Giallo said

Super awesome , its amazing .


#14
Giallo said

Nicely done, did you used a ref ?


#15

I had this problem too. My solution was to install all the software from the CD and restart photoshop. Then everything is working :slight_smile:


#16

I’m deleting files in System32 folder named pcTablet and weird stuff, then I’ll try again for the 1541 time to reinstall. Maybe with a better PC it should work fine…I don’t know.

Dfinepixel thx, no I just got some ideas from Google and then started from scratch.
@Blerc @DNA thx guys I don’t have cs5, but I’d like to work with 6…


#17
Giallo said

I’m deleting files in System32 folder named pcTablet and weird stuff, then I’ll try again for the 1541 time to reinstall. Maybe with a better PC it should work fine…I don’t know.

Dfinepixel thx, no I just got some ideas from Google and then started from scratch.
@Blerc @DNA thx guys I don’t have cs5, but I’d like to work with 6…

Ah, bravo, great artist you are. Wish you goodluck with that tablet problem, hope it gets solved soon.


#18
Giallo said

I’m deleting files in System32 folder named pcTablet and weird stuff, then I’ll try again for the 1541 time to reinstall. Maybe with a better PC it should work fine…I don’t know.

Dfinepixel thx, no I just got some ideas from Google and then started from scratch.
@Blerc @DNA thx guys I don’t have cs5, but I’d like to work with 6…

I wonder what would you do if his tablet had no issues ,
My eyes can’t stand more awesomeness than this one .
Although I hope your tablet will be fixed in no time.


#19

Thank you guys for the support :slight_smile: specially you two guys. I think I will try this tablet on a Macintosh machine, because after all day on my Windows I only succeeded in deleting important system files.

@DNA is a matter of excercise no skills, just tenacy. Thx again guys