Checkout not recognising my Visa card


#1

Trying to buy a theme. Got as far as checkout, but it is telling me repeatedly that for security purposes I have to re-enter my card details.

I’ve checked them, double checked and treble-checked them but I seem to be stuck in a loop?

I don’t use Paypal so can’t go down that route. Any help appreciated, apologies if it’s in the wrong place

Andy


#2

Have you tried to contact your bank or Envato support?


#3

Hey there @AndyWoggle, for issues regarding payment gates, please forward your request to Envato Help & Support Center and they will assist you in the shortest time possible. Cheers!


#4

as what I said :slight_smile:


#5

Thanks guys. All sorted. it was my bank being annoying. All’s well now.
I’ll mark this resolved if I can work out how.
Cheers all

Andy