I just extended support for 6 months and now I am thinking that was a waste of money. I can’t find anyone to support me. Why does a theme author sell support and then not support it? How does one get a refund other than canceling with credit card? This is very frustrating. Some of my questions might easily lead to some support dollar spending but there doesn’t seem to be any real support, or interest in making the product work as it should so why invest in enhancing it?
Any advise? I had one guy respond for a few emails and disappear. Is this typical