I’ve been a long term (since December 2012). I’ve spent thousands of dollars on countless items from almost all the markets. I was very satisfied with the quality of items received.
On the 7th of January 2017 I noticed a charge from Envato amounting to $100USD on my company PayPal account. I logged into my Envato account and checked all my emails. I found absolutely no trace of a purchase.
Thereafter, I opened a ticket on the 24th of Jan,2017. After over a week of back and forth my issue was closed without resolution. I reviewed my account details once more and reopened the ticket a few days later only to have it closed with no response.
To other Envato customers, make sure to review your PayPal account transactions.
There are NO billing agreements or pre-approved payments on my company PayPal account that are associated with Envato.
The poor support received from Envato regarding this extremely sensitive issue is quite alarming. Even if Envato does not have an active phone support channel,there should be maximum priority regarding billing inquiries. Agents should be allowed to follow up by calling customers to allow swift resolution of complex issues.
I hope this was an honest mistake and not a much larger security breach. If I don’t receive an explanation I will be reporting this to the press and relevant authorities for investigation.