I recently read this article announcing changes to ThemeForest and codecanyon.
There will be a refund policy, comments ratings are public, etc.
This will also apply to authors of VideoHive?
- We, the authors, should be protected in some way against abusive buyers.
To avoid refund requests, such as:
"The item does not do that thing XYZ (note: I clearly indicate in the description of the item that this item does not do that), I need this feature or I’ll have to look for another item that makes it"
This really forces the author wants to implement this feature, or to reimburse the buyer.
There will be a war between the authors top your competitor can easily destroy your product by purchasing your multiple time item, post bad reviews and still ask for refund.
Finally, the customer with bad intent, asks refund but already has the package on your computer, since he downloaded.
I thank everyone who can enlighten me in any way on the news.
Thank you all !