Hey folks,
This is just a quick announcement to let you know that as of today we’re rolling out the first of these changes.
From today onwards, the following will be live:
A tool through which authors and customers can process refund requests on the Envato platform. For an overview of the tool, check out this article.
Authors are now able to directly manage a customer’s refund request, and are responsible for the decision to approve, or decline a discretionary refund.
When an author approves a refund, Envato and the author will divide the cost of the refund in the same way revenue is divided for a sale.
When an author approves a refund, the customer’s rating for that item purchase will be removed, along with the customer’s rights to use and download the item.
Customers will now be able to raise a dispute with Envato if the refund request is declined or if the request has not been actioned within 5 days
Shortly, we will be rolling out the final change in this body of work, which is making all future ratings and reviews public. We will alert you when this final change goes live in the next week or so.
Additionally, there have been some edits made to the Envato Market Refund Rules since it was published in the original post to recognise the EU Consumer Directive as well as some minor edits to the Envato Market and Author Terms to reflect these changes.