Change Vat Number or Refund Invoice 176875785

Envato Customers Purchases and Subscriptions
1

Greetings,
Due to a mistake on my part I used the wrong account to make the purchase. Is it possible to change VAT number (correct 802007940) on the invoice or at the very least refund the order so I can re do it with the proper credentials. It is about the modules purchased with order ID 176875785.

Thank you in advance for your time.

Best Regards,

2

You definitely cannot adjust the info on it - you can ask for a refund and see if they will do it but this is not technically covered by the usual reasons

3

If the item is already downloaded, you won’t be able to get the refund because of you put the VAT wrong.

What you can do/try, you can ask the item author if they are OK to refund the previous purchase if you re-purchase it with the correct account ( but you need to purchase it first then they may accept the refund for the previous purchase )