I have a big problem, I bought your theme yesterday (Allure) but I have come to write [email removed by moderator] but it should have been [email removed by moderator] and now I can not receive my download
Please open a support ticket on the author’s support website here: https://helpcenter.qodeinteractive.com/hc/en-us (using the menu from the top). They are very helpful and they will give you further indications.
They said I should write in here
Please open Help ticket and let them know. Envato Customer support team will be happy to assist you.
Your ticket number is 1840693. Your ticket number is 1841403.
I have written to them and it may take up to 7 days for them to answer me …
if you already opned envato help ticket then they will reply you as quickly they can. Sometimes for loarge volume of open ticket may cause some delay to reply but most of the time they reply within 2 dyas. Thanks