change billing information after purchase

Envato Customers Purchases and Subscriptions
#1

Hello,
I manage different accounts for different customers on ThemeForest with which I purchased many templates.
Today I bought a new template for Wordpress and I realized I had it with the “wrong” account. For the right billing I ask if it is possible to request the cancellation of the billing with the wrong data and redo it with the exact data.
Thanks

#2

Already purchased item billing information change not possible. if you like you can open Help ticket and let them know to get an official answer.

Thanks