Hi everyone, thank you for your comments and the active discussion on this. We continue to monitor things and we are watching sales of all items across Market (especially new items).
The decision to set the default sort order to ‘best selling’ is not intended to be permanent.
We are redesigning category pages to be more inclusive of all types of items, best selling, new, curated, seasonal, thematic, etc. As the new category page layout is refined, the concept of a default sort order will no longer be relevant because the new default category page will include items in all sort types. Our intention is to replace the default sort order of all category pages with a new category page layout.
We are also exploring ways we can make new items more obvious to customers as these new category page layouts are built and launched. Those conversations are ongoing and if there are changes to be made, we will share those here on the forums. These conversations are actively happening now but I do not have a timeframe for when we will have something specific to share.
"So, how is this going to be played ? We all are going to speak up, feel better that there was some space to whine and get back to our lives because frankly no one from Envato cares enough to answer? Maybe one of the officials will find the honesty to say that’s the case or maybe just close this thread? Otherwise, 2 replies with laughable statistics were all we have got so far.
Brilliant community spirit we have here, keep up the great job, Envato! Judging from your answers, I am surprised you don’t use AI bots to post your threads yet, such a waste of valuable resources!"
While I understand that emotions can run high, I want to make it clear that we are humans, with feelings and a genuine sense of responsibility to do right by authors, customers and Envato. We read these posts and we work hard behind the scenes to ensure that there is a balance between authors, customers and the platform. Often, these conversations take time, which is why responses aren’t immediate. We discuss and research (and sometimes debate) the feedback from authors and do what we can to ensure that decisions are made with the best information available (including author feedback/input).
I respect every author who chooses to disagree with our perspective and decisions. However, I would urge you to consider that while it might not always look that way, we are your biggest champions. We use the best information we have to make decisions that we believe will improve author earnings, the customer experience and the sustainability of Envato.
One author here has mentioned Envato Worldwide. I will be there personally and look forward to having conversations with you in person about this and anything else you would like to talk about.