Can't Upload any files (photo/video)

Irina_Neva · February 20, 2019, 10:22pm

I’m beginer in this site
but have good account in another stock platform
I have message that i can saling, but when i start uploading files - envato crashed by error “whoops”

Nikita_Karchevskyi · February 20, 2019, 10:30pm

Can’t start saling too , because i can upload only motion templates
but i need upload videos and photos((((

mgscoder · February 20, 2019, 10:31pm

Hi

I can’t see any Author badge in your profile. So, at first please become Author by mouseover on your Username top right then click become a Auhtor. Then you will be able to upload files for sale.

Thanks

Irina_Neva · February 20, 2019, 10:42pm

but i do this more than month ago
and any request

Nikita_Karchevskyi · February 20, 2019, 10:44pm

i send many times requset too (( and nothing(
for now i work with shutterstock
but really want to start saling on envato

Irina_Neva · February 20, 2019, 10:46pm

i have this message

rosssimpson · February 20, 2019, 11:37pm

@Irina_Neva can you please provide a screenshot of the error you see when you try to upload?

Irina_Neva · February 20, 2019, 11:51pm

@rosssimpson

rosssimpson · February 21, 2019, 1:08am

Hi @Irina_Neva,

Thanks for the screenshot! I’ve just spoken to the developers who run that system and they advise that you need to submit a portfolio to become a Stock Footage and Photo author.

Details and links regarding applications can be found here:

That “Whoops” error isn’t ideal; I’ve let the devs know and hopefully we can get some better messaging there soon.

Irina_Neva · February 21, 2019, 9:16am

i was sending my protfolio 2-3 weeks ago
any request about accept or decline(((
@rosssimpson

rosssimpson · February 21, 2019, 9:57pm

Hi @Irina_Neva,

I’m sorry, I have no visibility into the turnaround time for portfolio review. You can visit the Author Help Center and open a ticket there if you wish; our support staff will be able to tell you.