can't submit supprt ticket to wp bakery builder even though I just renewed support

I renewed my support for wp bakery builder to resolve my website crashing every time I update it, but when I go to their support, it says I need to renew. Since there is no way to contact them without renewing I can’t talk to them about this, so I’m stuck. what do i do?

Here you have some other way how to contact them:

You can contact them in comments and say that you have trouble on their support

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