Can't sign up for Envato Elements, says problem fetching pricing

Envato Customers Purchases and Subscriptions
1

Hi, I’m trying to sign up for the unlimited Envato Elements plan but I keep getting an error message that reads:

“There was an issue communicating with the server. Please check your network connection and refresh the page.”.

Then in the Order Summary section it reads: “There was an error fetching your total”.

I got this error a few months ago, tried again yesterday and experienced the same. I thought maybe it was something to do with my account but I asked two other people to try and they got the same error. I contacted Elements support but I haven’t heard back yet. Has anyone experienced this issue?

2

Hi,

Open a Help Ticket they would like to assist you with an official answer.

Thanks!

3

Thank you. I opened a ticket a few days ago but haven’t heard back yet. I have a deadline this afternoon and was hoping to get it resolved soon. There’s no number or chat option so I thought I’d try the forums in case there’s a work around. I’ll keep searching and wait to hear back from support.

4

Please keep patience they will reply you as quickly they can.

5

keep patience they will replied people one by one they have ticket queue they just maintain their serial.
No worry hope they will reply to you soon. :slight_smile: