Can't open stock video in Windows 11

WHY CAN’T I OPEN STOCK VIDEO from Enato Elements on Windows 11? Says its a codec it doesn’t recognize

Have you tired using a different player like VLC? Sounds like you just need to download the correct codec.

I don’t know anything about codes. Everything else just opens. I’m paying for the subscription so I expect EVERYTHING to just open. Thank you though, I’ll research it