Can't login to my Account

At the moment i can’t login to my account at elements.envato.com. I created a ticket a month ago. But nobody coud help me. After a month without an answer from Envato i’am very angry about the support of it.

Every time i will login to, i receive a error message:

Whoops!
We’re having some problems logging you in.
Please contact customer support for help.

Can someone please help me with this problem?

Very strange. Do you remember if you opened a ticket with the Elements support team at Elements?

We now have an special help team just for Elements.

Yes i’ve opened the ticket at the Elements Ticketsupport. This was my ticket number: 1094057.

I still have these problem.