Cant get support Keeps telling me my code is incorrect

Good day.

I bought
Licensor’s Author Username:
kayapati

Licensee:
fsbwebsites

Item Title:
Actors - Model Agencies WordPress CMS Theme

Item URL:

Item ID:
40122

I cant get any support, as it keeps stating my purchase code is invalid.

I urgently need help, looked at all videos and errors, but cant seem to fix issue. Users cant place any photos, vidieos or text.

Hi @factgms contact theme author and ask them to support you:

Also you can post comments here and let them know:

Theme author will assist you.

Thanks