Can't get help on my license


I bought a plugin license few years ago, I renewed for 6 months support recently and it doesn’t work. I am pretty sure that the license was for another site (which’s down). But the support said me to see with the developer and the developer said me it is an Envato issue and he can do nothing.
I have no way to check what site is linked to this license and how to transfer it.
Any help would be greatly appreciated. Thanks.

Hello. Please open a Help ticket at the Envato Help & Support Center if you haven’t done so already. Our Help team will be happy to check into it for you. Thanks!