Can't find invoice for subscription renewal

My employer received a bill on their credit card on 12/15/23 for renewal and needs a receipt/invoice. I cannot find one anywhere in my emails or on my account. My account reads that my last renewal was 2022 and I know that isn’t correct.

Hi,

If you require a copy of your invoice, envato elements support team can also send it to your accounts email address, you can contact Customer Success team who can send your invoice. You’ll need to:

Submit a support ticket here

Select ‘I need help to find my invoice’ in ‘Tell us more’

Elements support team will assist you.

Thanks

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