Cant download the free gift #1

[Gift of Giving – Day#1] Free Product Mock-Up Kit
Unable to download it…

Hi @origamistudios!

Unfortunately, we’re on day 2 now. All times are in accordance to the time which is currently in Melbourne, Australia.

I agree. Some of the gifts are not able to be downloaded although the time is not up. I presently can not download Day 2. And there is still time. I could not also download Day1. Definitely, we really appreciate having the gifts. But, the link for this item is not working and the notices says
Offer ends 4.59pm 15 December AEDT. I would really love to use this theme. Thank you kindly for reviewing in advance. :slight_smile:

Hi @Dionne08,

Please can you open a support ticket and they will be able to assist you with this.

Thanks! :slight_smile:

Sure :slight_smile: Thank you.

yes but that’s not really working well, i personally have received only the notice for downloading only in day 3 when i subscribed to receive 10 days before the operation starts … in the end, we cannot download the concerned items and this is really not cool

I cannot access the Neon Styles V2 … how do I open a support ticket?

Hi @proteustech!

Unfortunately, we’re on to day 4 now. However, if you contact support and explain the situation they maybe able to cater as per your request.

Create a ticket here:

I know we are well through Gift of Giving, but I just find out that this forum exist. I had problem downloading the first gift too and that was the one I would like to use. :frowning: What is “open a support ticket - so someone can assist me” Is it possible to still get the first gift? I would really appreciate it. Thank you for your help. Wishing you Merry Christmas. :slight_smile:

You can create a new support ticket here:

This will allow you to speak with Envato who can hopefully help you out.