Can't connect Website with Envato

Hello, i can’t connect and add themes from Plugin Elements Envato.
I see this code below. What does it mean? I got premium account.
{
“error”: {
“context”: “installTemplateKit”,
“code”: “zip_failure”,
“message”: “Failed to download item: Elements could not be contacted or could not perform the download request”,
“data”:
}
}