Can't connect to my Themeforest account : Right email ?

When I sign in, I get this :

We need you to verify your identity before you sign in. This may be because you are signing in from a new location or from a different device.
We have emailed a passcode. Please check your email and enter the passcode below.

… and I never get the email.
To check the email, I tried " Remind me" when signing in, I don’t get any email either …

Some products are attached to this account. So I need to singn in.

T H A N K S for any advice

Hi @minutepapillon,

Please open Help ticket and let them know. Envato Customer support team will be happy to assist you.


1 Like

Thanks for the link !
Done !
Have a nice day.