Can't access account

Please, I need help, I want to log into my account and purchase a subscription for days, now, I have not been able to access my account.

I will be taken to a window that says whoops, you can’t log in now contact customer support.

I have contacted omer support but the reply was not encouraging. I was not told my offence (if any) and was not allowed to sign in.

Please, I need help with this.

I really need to get some resources for my class projects which are just around the corner.

This is my email address

Kind regards