Cannot signup. Option to pay is 'greyed out'

I cannot/is not allowing me pay for another year’s subscription. I did’t even use last year’s account very much. I do not have access to my previously purchased downloads. I’d at least like to make use of those. I fine to pay for another year, but it’s just not allowing it. There is no support anywhere. HELP!

Hello!

Visit the elements help center and send a ticket. They will help you.

Regards!

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Do not see anywhere to ‘create a ticket.’

Hi

Please contact Elements Support. Elements Support Team will be happy to help.

Thanks!

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