Cannot Reach Developer, Pressaholic, For Support

I can’t get support from Pressaholic, developer of the plugin Word Press Video Robot that I purchaes here on envato. I have 3 months left on support, but I cannot post on the support forums at https://support.wpvideorobot.com/ because it says that my support license has expired and that I need to purchase one on envato. Not sure what to do.

Thanks.

Hi,

Open a Help Ticket they will help you to getting support.Author are responsible for item support
otherwise you can ask for refund

Thanks!