Cannot open downloaded items

Envato Customers Purchases and Subscriptions
#1

Hi

I am wondering if I subscribed to the wrong offer!! all I want is to create Ishikawa diagrams to add to my ppt slides.

I downloaded the template and I cannot open the key files.

I want to contact support - no support!!

I want to cancel my subscription :frowning: this is far too expensive and complicated for what I want to do.

I do not even understand the categories in this forum! and I have to select one?? it is all double dutch to me.

Please help!
Laila

#2

Hi,

You are always open to cancel your subscription at any time: https://help.elements.envato.com/hc/en-us/articles/360000621563-Cancelling-Your-Subscription

Also you can contact Elements Support for any query.

Thanks!