Cannot Login With Envato and No Item on themeforest.net/downloads status

I have purchased eduma theme and I have uploaded on my website smktelkom-bdg.sch.id

The problem start when I arrived on the 3rd step which is “Theme Updates”, it says I need to login with Envato account first (which I did), but when I successfully login and gain its access (on build.envato.com/my-apps it shows I have grant the access!), it always bring me back to the dashboard page with additional message “No Item, please check again at https://themeforest.net/downloads”. It’s funny because I have purchased the eduma and if I visit that link there IS a EducationWP theme right there.

Can you help me on this problem? Thank you.

img :

THERE IS AN ITEM I PURCHASEDAlready Granted Access

Only the author of the theme can help you with this, as it is their own custom licensing system. You can contact them here:

Cheers! :slight_smile:

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