Cannot Get Revolution Slider Support Even Though I Am Paying For Support

Firstly, this has been quite frustrating. We purchased a premium subscription to Revolution Slider, it even states that we have (4 months) of support remaining, but every time we try to open a ticket we get a runaround, redirected to Theme Punch, and told we don’t have a license.

What gives? There’s not a single contact option to report this issue or to see how to fix it. We simply want to know HOW to loop a Hero Slider animation.

Finally figured it out - We had to switch to a different browser because there was no option to log in/out of another account and the system just assumes you only have one account (which is not likely the case for developers).