Cancellation of orders


I would like to tell you a situation that I have been experiencing frequently lately.

The application I added last was bought by 2 people, and after a few days, those 2 people were deleted from the list, so the orders were canceled and the money was withdrawn.

First of all, I did not receive an e-mail or notification about the reasons for canceling the orders and returning them to the user. It is unclear whether users have downloaded the source codes of the application. If they have downloaded the source code of the application, doesn’t that mean our effort has been abused?

That will be sales reversals -

Unfortunately these are beyond envato’s control to prevent although the account will be immediately blocked and no further access to items, updates etc.

1 Like