Good Day,
Can I please request a cancellation and refund.I paid for an incorrect product by mistake. I have not used it at all or downloaded anything. Helpdesk ticket:2290800
How long does it take to receive the refund? what information do you need
Hello,
The Help Team will process your ticket as soon as they can. It hopefully won’t be very long 
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Thank you. I received a credit note however I cannot access it, it’s a link to another website. When will I get the refund.
Excellent. Maybe reply to the ticket with your question. I’m sure the Help Team will know the next steps.
Thank you for all the quick responses. The cancellation and refund has been finalized.
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