Can you tell me what might be the problem?

part of the e-mail sent to me :
Thank you for your submission. We have completed our review of “Nirwp-WordPress and woocommerce HelpDesk & Support Ticketing System” and unfortunately we found it isn’t at the quality standard required to move forward.

Can you tell me what might be the problem?
P.S. this plugin offers some interesting features that the other plugins in the same category don’t support.

Demo : (user &pass : demo )

https://demo.nirwp.com/ticket/

more details :

No one has an opinion?!

:upside_down_face: :upside_down_face: :upside_down_face: