Can we mention refunds within item details content?

themeforest
codecanyon

#1

Hello,
I understand that offering unreal promises in the details of the item is not acceptable, what I want to mention is not that. Can we give information about the already working refund process as part of item detail?

Can we write something like:

Refund Possible: According to the customer rights of Envato, you can request a payback/refund if the item is not as it’s described, broken, has a security vulnerability or because of other reasons listed here

…why not?

I believe this would increase the sales.


#2

Yes, you can put that in your description, because it is factual and guaranteed by Envato.


#3

You can mention the refund process, you just can’t describe it as something like a “Moneyback Guarentee”.


#4

I don’t think this would be necessary. Buyers are aware of the refund process already.


#5

They should be, but probably most of them aren’t… unless they’ve requested a refund before.


#6

Let us know if it has any positive impact on sales :slight_smile: