Hey there, sorry to hear you’re having issues. This sounds like a corrupted file. Could you please open a ticket at Envato Help & Support Center and let them know about the issue. They will assit you as soon as possible. Cheers! 
Hey there, sorry to hear you’re having issues. This sounds like a corrupted file. Could you please open a ticket at Envato Help & Support Center and let them know about the issue. They will assit you as soon as possible. Cheers!