I use videohive and also have an elements account, I bought sometime ago the CINEPUNCH effects, it was supose to have it all on a cloud, so now I wanted to download some more effects but I can not access it, can you check it?
Hello! You can download the item from the Downloads tab on your dashboard (if the project is still available). If the item is not there, you may have purchased it from another account.
If the problem is still not resolved, please contact Envato Support Team, as neither moderators nor other users can check it here on the forum.