Can I buy a support ticket for an Elements WordPress theme?

Envato Customers Purchases and Subscriptions
#1

Hello there!
I download the wordpress theme THERATIO from my account EnvatoElements.

I need a little help (and I think it’s a problem of the theme) but the author wants I buy the license from Envato market. 54$ is too much for me, can I buy only the support?

Thanks

#2

That is unfortunately not possible.

#3

Support is not included in Envato Elements subscriptions. You will have to purchase a license for the product you need support for and you get an automatic 6 month support extension included which can be renewed afterwards.