Hmm, never refund those users!
My cases:
- Refund or 1* -> Declined -> Report Envato to remove 1* -> success
- Refund because mistaken purchase -> Declined 3 times -> success
- Refund because can’t install after 10 months!! -> Declined -> Report Envato to ban user -> success
- Support expired, ask for support or 1* -> Declined -> Report Envato to remove 1* -> success
We authors need to fight!