don’t be mistaken, i respect my buyer they’ve doing great job with my theme, but sometime this happen, it’s on email
buyer : i’ve add jquery script to change the address on footer, but it’s not work
me : hi, please using theme option/customizer field > footer option > address section, and if you want add custom java script please use my theme tool > custom javascript / custom css, for better satination do not add to file directly,
buyer : that’s easy, you should tell me on firsttime
me : i’m sorry, but please read the documentation
should we give popup after theme instalation, reminder to read the documentation / video tutorial,
hi, that(s the same old song, same goes with bad reviews and so on, sometimes, people fail to read and are unhappy or these sort of things, that’s why u can waned if this whole system is worth being kept, because if authors have to and need to be fair, same goes for buyers , as well
as for your question, i think that u did the right move, providing with assistance all the same seems to the smartest choice so that u avoid to make a guy unhappy (unlegitimately), so well done
