Bought support and click to get but get a server error message

I have purchased support for the Theme we own - I click on the link / button to get support and keep getting a error page posted. I need a fix from support or need a refund.

Hi!

Welcome to our community!

What error is displayed when you click the get support button?
Is it a “page not found” error or there is another error?

Hi @bananamanor ,

You can go to theme comments page and post a comment to et the author know that you are facing problem to contact them for getting support. I believe author will assist you.

Thanks