Hi guys I bought a script pre sale questions told me script has super admin panel after install on my site I asked where is super admin panel. Turns out script does not have this so author lied to me. I requested refund author refused I have escalated this with envato as I disagree with authors refusal. But I’m slightly concerned the envato might agree with author refusal of refund because when I estimated this with envato there is no option to add files so I can prove author has lied to me presale. There are also other bugs with script which authors respond was.
" It works for me so let’s wait for update"
I installed updated version as it was updated on
Author has not asked to provide info or even link to my site so he could recreate problem. All servers are different just because it works on his demo site. It does not mean it works on every other site?
So my question is this if envato refuses to give me refund based on lie by author and no support by author can I escalate this to someone else with proofs or do I have to live with it?
I bough similar script from someone else clearly I don’t need 2 of this in my collection.
Can anyone advice please ?