Booked from BoxyStudio plugin I cant contact support

Hello, please I need to add new ticket on support on this page: but I dont have purchase code. When I am trying login with envanto elements account its not working. What can I do to contact support team? Thanks

Items that have been downloaded from Elements don’t come with the support. For the support, you will need to purchase the item ( full price ) from ThemeForest / CodeCanyon