Blocking envato elements

Hello, I used the services, downloaded photos, videos for YouTube, and a few months ago after the purchase my account was blocked, and now I can’t do anything, I paid for the subscription and now everything is gone simply. I have given an appeal to unblock my account, they say that we cannot repeat the entry into the public account, and do not inform me of the reasons. This is not really an approach to children. You should notify the client before blocking the account if something is wrong with the account. Also, if you are blocked, you should tell what reasons are wrong. It is very frustrating for no reason, they have blocked the account.
Can anyone help?

There’s not much things you can do but to contact the support. They are the only one who’s able to provide details.