Blocked user asking for update


#1

Hello,

I have a user that Envato blocked his account and he opened a ticket with his inactive purchase code asking me to send him a download link to one of my items update, What should I do in this case?

Thanks,
MightyScripts


#2

You can ignore it or suggest him/her to download the latest item via his account at Envato.
There’s a reason why the account is blocked. Do not send the direct download link to the user.