i bought 4 days ago the Product Bindlex “Premium Web Visitors”, i can not reach the Support they are not responding. The Software does not start due an Licenseserver connection Error. Envato is also not responding for a refund. Bindlex Support Site is in Maintaince, Bindlex Premium Web Visitors. I send Bindlex over all Channels they i have found for Help. Did not get any response. So i paid more then 430$ for the Software with 6 Month Maintaince and can nor use it. Envato does no refund or respond, Seller does not respond to Mails or to refund request. I feel like i get frauded.
Yes I have, he is not responding. I want the Software, not a refund, but when they don’t give me Support for a Software that is not working. I see no other Chance. Furthermore, I connected them over 2 Misaddresses of them, contacted over Facebook, no response, I used their Ticket System get no respond.
if the author does not respond to the refund request within 7 days, you will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page after 7 days from the refund requested date.
@mgscoder has a point - regardless of the right/wrong of how the author is supposed to support the item, the item comments are active and the author is replying including to comments relating to a similar issue to what you are facing.
They also share a separate gmail address through which to contact them
Envato is one of the most trusted websites you can go on and purchase themes and/or scripts without any worry. Providing you have genuinely purchased an item, and then had an issue, then Envato will sort this out for you. Forgive me but it sounds to me like you have registered on the forum to complain, but then you do not seem to be responding to the help you have been provided with by respected authors apart from saying you have been defrauded. Be patient as @mgscoder has advised you.