I asked the following question on the Betheme discussion forum. Support referred me here.
A more than year ago we changed our company name from TIXIK to SEMTIX. Because of this we also changed the name at Envato.com Now we have a problem that the BeTheme license cannot be renewed on our development domain - semtix.top where the key is registered, which was purchased under the original TIXIK. Would it be possible to transfer the license under a new username? I tried to use the link for the original license to extend support and even buy it, but it just linked to the new name and according to the listing on BeTheme Licenses the license is listed under the original envato name TIXIK.
Thank you for possibly changing the names in your license system and updating the support period.
Can you help me?