BeTheme License Referer domain is different than registered domain.

#1

Currently BeTheme 20.2 is installed, registered with valid key, and we need to update (currently 20.4.3). We get the following error message when we attempt to update. Please note that the ‘censored’ code has been inserted to replace the actual key for privacy purposes.

— START ERROR MSG #1
Downloading update from http://api.muffingroup.com/theme/download.php?code=CENSORED…
Unpacking the update…
Installing the latest version…
Theme update failed.
An error occurred while updating Betheme: The package could not be installed. The package contains no files.
– END ERROR MSG #1

After looking through the message boards, it seems its an issue with the license and it was recommended that we de-register and then re-register. When we try to de-register, we get the following error and are told to contact you:
– START ERROR MSG #2
Referer domain is different than registered domain. Please contect us using contact form on our Themeforest profile page.
– END ERROR MSG #2

How do I control the url to licenses? I don’t know of a control panel or dashboard option. Please help. Thanks.

#2

Did you contact them through the contact form on their Themeforest profile page? If not, you can get to the page here…

#3

Thank you! Was having trouble locating the specific support section.

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